Are You Over Paying for IT Support?
Get the Essential IT Support Your Business Needs
Experienced IT Support On Demand
Every business needs some level of IT support. Our Essential IT Support plan is tailored to suit your business, offering affordability, essential assistance, and the option to incorporate extra services to cater to your unique requirements.
How We Help Your Business
- Experienced IT Support On-Demand
- Security Updates Management
- Endpoint Anti-Virus Protection & Management
- Proactive Microsoft OS Patching
- Hardware Procurement Support
- Asset Inventory Reporting
Essential IT Support Services
Per Device/Per Month
Workstation Monitoring includes workstation monitoring, Microsoft operating system patching, security updates & anti-virus protection & management.
Server Monitoring includes monitoring of your server, Microsoft operating system patching, security updates & anti-virus protection & management.
Firewall Monitoring includes monitoring of your firewall for firmware updates, security patches and settings.
Switch Monitoring includes monitoring of your smart switch for firmware updates, security patches and settings.
Backup services vary based on client environment and needs. Connect with us to learn more about how we can help.
*Support is provided on-demand. Clients purchase a predetermined block of support hours. Verity IT deducts from this pre-purchased pool of support hours as and when support is needed.
Connect with an Essential Support Specialist Today
Elevate your business’s security with these optional service add-ons:
Boost your business’s protection by exploring these additional services.
Our Essential Support plans provide the following benefits for your business:
1. Continuous Monitoring: We actively monitor your systems to detect and address potential issues before they disrupt your operations.
2. Microsoft Windows OS Maintenance: We ensure your Windows operating system is up to date with the latest patches and security updates for enhanced protection.
3. Advanced Endpoint Security: We employ cutting-edge anti-virus solutions to safeguard your endpoints against emerging threats.
4. Dedicated IT Support: Our skilled technicians, well-versed in your business needs, are ready to provide expert assistance whenever you require it.
5. Hardware Procurement Assistance: We assist in sourcing and acquiring the hardware your business needs to thrive.
6. Microsoft License Management: We take care of your Microsoft licenses, ensuring compliance and optimal utilization.
7. Comprehensive Reporting: Our reports cover various aspects, including end-of-life systems, hardware inventory, warranties, and asset inventory, giving you a clear overview of your IT environment.
Frequently Asked Questions
Support hours are deducted from your block of hours whenever we provide support. Reactive support hours are deducted when your employees contact Verity IT for support. Proactive support hours are deducted when we respond to actionable alerts from our monitoring service. Hours may also be deducted for other support cases, such as, scoping a project, researching and preparing a quote for new hardware or general account management support — reviewing asset inventory or planning discussions.
Verity IT recommends that all of our clients subscribe to email security. Email security is designed to protect modern businesses against sophisticated and evolving cyber threats. This solution keeps users and data safe by providing protection against spam, viruses, malware, impersonation attempts and data leaks.
At Verity IT, we firmly support the necessity of our recommendations for the protection and security of your IT systems and data. Should you choose to decline this service, it may result in limitations or restrictions in Verity IT’s ability to fully provide and maintain a comprehensive and layered security and business continuity defense for your business. Our team will continue to serve you to the best of their abilities and in alignment with our service level agreement (SLA).
Essential Support Clients receive a monthly Warranty & End-of-Life Report for devices that are monitored. You can view a sample report here.
Verity IT can provide support after hours or on the weekend, however, this support is considered out of scope and will invoice at the rates outlined in your Statement of Work.
IT Support Since 2014
Our team delivers for your business. We make technology work for your business.