IT Services for Long Term Care Facilities

Comprehensive IT Support & Cybersecurity Services for Long-Term Care Facilities

Verity IT provides specialized IT solutions for long-term care facilities.

We understand the unique challenges faced by long-term care facilities, such as the need for constant, reliable care and the importance of maintaining patient confidentiality. Our services are designed to:

Deliver reliable IT support for continuous patient care and facility operations
Improve cybersecurity measures to protect sensitive health information
Provide dedicated expert guidance to integrate the latest healthcare technologies

This enables your long-term care facility to concentrate on what you do best – providing compassionate and effective care for your residents.

82%

FIRST TOUCH RESOLUTION

97%

CUSTOMER SATISFACTION

60 Seconds

AVERAGE ANSWER TIME

Managed IT Services for Care Facilities

Help Desk Support
24/7 Proactive Monitoring
Network Management
Backup & Disaster Recovery
Email Security Services
Phone & Internet Connectivity
Security Awareness Training, Phishing Simulation
Managed Detection and Response (MDR) Services

Workstation & Server Support
Cloud Services
Remote Access Solutions
Hardware & Software Procurement
Business Continuity Services
Vulnerability Assessment Services
Mobile Device Management
Microsoft 365 Management

CASE STUDY

Read how a Chicago care facility improved their IT infrastructure and patient care with Verity IT’s support.

Explore this Case Study

Background

The provider, a mid-sized long-term care provider, faced several IT challenges, including outdated communication systems, inadequate cybersecurity measures, inefficient data backup and recovery processes, and the technical complexities associated with recent acquisitions of smaller entities. The primary goals were to enhance security, improve communication, ensure business continuity, and integrate IT systems from newly acquired businesses.

Challenge

The primary challenges faced were:

Insufficient Security: The facility was vulnerable to cyber threats due to outdated security measures.
Poor Backup Process: The facility had no effective data backup or disaster recovery plan, risking significant data loss and operational downtime.
Out Dated Phone System: The existing communication system was outdated, leading to poor call quality and inefficiencies in staff communication.
Growth Through Acquisition: The facility faced challenges integrating IT systems from newly acquired businesses, leading to disjointed operations and data silos.

Solution

Our client decided to partner with Verity IT, a leading Managed IT Services Provider (MSP). specializing in care facilities, to overhaul their IT infrastructure and security. Verity IT implemented a tailored solution that included:

Managed Detection and Response (MDR) Services: We implemented a 24/7 MDR service, providing ongoing monitoring and real-time threat detection. This service utilized advanced analytics and threat intelligence to identify and mitigate potential security incidents, significantly reducing the risk of data breaches and ensuring compliance with healthcare regulations.
Backup Services with Business Continuity: We established robust backup services including a business continuity service allowing the provider to virtualize their applications in the event of a server failure. Additionally, all backups were encrypted and stored, both on-premises and in the cloud.
VoIP Phone Service: We recommended a replacement for the old system with a modern VoIP (Voice over Internet Protocol) service, enhancing call clarity and reliability. The new system included features such as voicemail-to-email transcription, direct inward dialing, and mobile integration, improving staff mobility and communication efficiency.
Acquisition of New Businesses: We developed a standardized IT integration framework for newly acquired entities, ensuring seamless merging of networks, data, and systems. This approach facilitated unified operations, improved data accessibility, and streamlined processes across all locations.

Results

After transitioning to Verity IT, our client experienced significant improvements in their operations:

Enhanced Security: The MDR services reduced the facility’s exposure to cyber threats, with no successful breaches occurring since implementation.
Improved Data Management: The new backup and business continuity solutions ensured data integrity and availability, with recovery times significantly reduced.
Better Communication: The VoIP phone service improved internal and external communication, enhancing staff productivity and patient satisfaction.
Smooth Acquisitions: The standardized IT integration approach enabled smooth transitions during acquisitions, ensuring consistent care and service across all facilities.

The adoption of managed IT services with Verity IT transformed the long-term care facility’s operations, improving security, communication, and data management while accommodating growth through acquisitions. This holistic approach not only addressed immediate challenges but also positioned the facility for future technological advancements and expansion.

Why Choose Our Managed IT Services for Your Care Facility?

Specialized Expertise in Healthcare IT: Our team possesses deep knowledge and experience in the healthcare sector, particularly in long-term care facilities. We understand the unique challenges and regulatory requirements you face, enabling us to provide solutions that are not just effective but also compliant with healthcare standards.

Comprehensive Cybersecurity Measures: With the increasing threat of cyber attacks in the healthcare industry, our services prioritize the protection of sensitive data. We implement advanced cybersecurity measures, including 24/7 monitoring, threat detection, and response strategies, to safeguard your facility against any potential breaches.

Data Management and Backup Solutions: Recognizing the critical nature of patient and operational data, we provide robust data management and backup services. Our solutions ensure that your data is not only secure but also easily retrievable, supporting business continuity and minimizing downtime during unforeseen events.

Seamless IT Integration for Acquisitions: If your facility is expanding through acquisitions, our experience with supporting integrations will ensure a smooth transition and unified operations across all locations, preserving the quality of care and service.

Proactive Monitoring and Maintenance: Our managed IT services include ongoing monitoring and maintenance, identifying and resolving issues before they can impact your facility’s operations. This proactive approach minimizes disruptions and allows your staff to remain focused on providing top-notch care.

Cost-Effective IT Management: By choosing our managed IT services, you can reduce or eliminate the need for an in-house IT department, leading to significant cost savings without compromising on the quality or reliability of your IT infrastructure.