Managed IT Services

Get the worry-free IT service your business deserves.

You have a business to run — let Verity IT worry about your IT support.

We offer several service options including fully outsourced IT for those who do not have any internal IT expertise; and a co-managed IT model for those who are looking for supplemental support for their existing IT team.

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Getting what you need is easy with our managed services.

Managed IT Help Desk

We offer a US-based service desk, with our employees – not outsourced staff, that is staffed with trained engineers (not call agents) who solve your problems on-demand, and often before you know there was a problem. We offer remote IT support and on-site IT support for those issues that can’t be solved remotely.

Computer and Server Management

Maintaining your systems and software is one of the most important ways to avoid a breach or cyber attack. We manage this critical, daily process, by deploying security updates, performing patching, and working with you to maintain a modern environment.

Network Monitoring & Management

Your business network benefits from our continuous monitoring and management of all the components in your network, including routers, firewalls, and switches. Our systems detect and report failures of devices and connections.

Backup and Disaster Recovery

Your data backup and disaster recovery system is one of the most important investments for protecting your company. Verity will deploy and manage the backup and recovery solution that’s best for your business. We offer multiple options that will meet your backup and recovery needs. Learn more.

Managed IT Procurement

Evaluating, purchasing, and installing IT hardware and software is a time-consuming process. Verity has the knowledge, skills and systems to help you determine the right licensing agreements and hardware for your business. We manage the procurement process end to end, inclusive of installing, maintaining, and upgrading your systems, through to retiring old hardware.

Microsoft Services

As a Microsoft Gold Partner, our experience includes providing solutions and services for Microsoft applications, including Office 365, Azure, Teams and SharePoint. Learn more.

Apple Technology

Managing your Apple technology ensures productive employees. We can provide many services from help desk services to deployment, management, monitoring and cybersecurity to keep your Apple environment operating at peak performance and protected.

Co-Managed IT Services

Our co-managed IT services help you address the areas needing a little more support. We found having in-depth conversations around the “supported service areas” and defining the “rules of the road” make this a great way for in-house IT teams to add flexibility and resources, where and when you need it.

Managed Cybersecurity services

Verity offers a broad menu of cybersecurity services to help combat the growing cyber threats and attacks. Learn more about our IT Security services.

Executive Reporting

Verity IT provides detailed reports about your company’s IT systems and performance. Our reports provide in-depth analyses and recommendations based on your data, goals and overall risks. Our reports and your dedicated account manager help you make more informed business decisions.

Account Management

As your single point-of-contact regarding all things Verity IT, Account Managers foster a long-lasting relationship with your business by becoming an extension of your business. They learn your business and then work to align your IT infrastructure with your business practices, process, and organizational goals.

Looking for Cybersecurity Services for Your Business?

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How much do managed IT services cost?

The average cost of IT support services varies depending on a number of factors, such as:

How large your organization is in terms of devices and people
The complexity of your IT systems and needs

What your specific IT support needs are; and the IT services you need.

In general, we always tell people that you can expect to pay between $80 to $150 per month per user / endpoint.

At Verity IT, your business’s success is our success — just listen to our clients!

Verity IT makes IT simple and easy to consume as a small business owner. There plans were easy to understand, included services that other providers charged extra for and were less expensive overall. Most important to us, was their focus on cybersecurity. There Phishing training and simulation has helped prevent countless attacks on our business. I highly recommend Verity IT.
Bryan Olsen, VP Operations – TransNational Payments

55% of organizations have had to manage severe public scrutiny following a data breach — is your business prepared? Find out!

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What does the onboarding process look like?

Our comprehensive onboarding process is led by your account manager. We found this helps build a relationship from day one with your account manager, while also allowing them to learn your business. The key goal of this process is to collect all critical technical information as well as institutional knowledge of your business as efficiently as possible, in order to ensure delivery of the best experience moving forward.

Leveraging our extensive experiences, we’ve created an onboarding process that encompasses four phases. This proven process allows us to work efficiently and effectively to provide our clients with a smooth onboarding experience, consisting of open communication and thorough project management.

The key goal of this process is to collect all critical technical information as well as institutional knowledge of your business as efficiently as possible, in order to ensure delivery of the best experience moving forward.

1. Discovery & Setup

Your account manager will work with you to gather important information about your environment and will be responsible for documenting a clear definition of your expectations, known issues and possible challenges. This helps prepare the technical team who will be going onsite with advance information on where any pitfalls might be, specific items they may need to collect, or if they need to pay extra attention to areas that might need additional care.

2. Documentation & Deploy

Our technicians will gather all information pertaining to your IT environment and begin the documentation process. All client documentation is securely housed in our document management system that allows us to store data in a predefined format, meant to ensure consistency in service delivery.

There is an extensive engineering checklist of discovery items and procedures that occur during this phase, which can be provided at request, but in summary following is a short list of items:

Site survey and documentation
Network investigation
Security assessment
Backup verification
Server room inspections
Hardware and software categorized, logged and warranty information collected
Agents installed on appropriate devices for monitoring purposes

Note that any critical concerns found during this process will be communicated to the client immediately.

3. Go Live

Prior to go live, we conduct a final review. This review looks at not only what is currently in place, but at what can be changed, improved and any points of immediate concern.

As an example, this could range from reviewing Microsoft licensing and offering recommendations for any changes that might make sense for your unique business, to looking at your backup and recovery plans, which are a critical component of any business in today’s world.

Once all the data is reviewed and verified, the onboarding process ends, and the service delivery begins. At this point, end users can begin calling the Service Desk for support and day-to-day support has formally started.

4. On Going Support

This is where we schedule our recurring meetings, along with setting the cadence for recurring meetings between the client and your Account Manager.

All clients will receive an implementation survey at the end of the onboarding cycle, which will be reviewed by our leadership team.

Managed IT Support Services