Comprehensive Managed IT Services for Your Business
Experience the peace of mind with our hassle-free IT services for your business.
You have a business to run — let Verity IT worry about your IT support.
What Are Managed IT Services?
Managed IT Services mean hiring a specific provider, like Verity IT, to take care of your IT operations and support. This includes managing your network, protecting against cyber threats, offering cloud solutions, and providing regular maintenance. With these services, your business can focus on growing while your technology runs smoothly.
82%
FIRST TOUCH RESOLUTION
98%
CUSTOMER SATISFACTION
60 Seconds
AVERAGE ANSWER TIME
IT Support Service Plans
Verity IT has tailored two key IT support plans to suit different business needs — our Fully Managed Plan for comprehensive IT support and our Essential Support Plan for core IT services and support.
Fully Managed Plan
This comprehensive plan is designed to cater to businesses that need IT support daily. This support plan includes:
- Help desk support for immediate assistance.
- Workstation & server management to ensure all systems are running smoothly.
- Network management for maintaining and securing your network infrastructure.
- Regular patching & systems monitoring to keep software up-to-date and identify potential issues.
- Backup & disaster recovery services for data safety.
- IT procurement assistance to help with the acquisition of new IT equipment.
- Advanced endpoint protection including 24/7 managed detection and response security services.
- Microsoft license management and support.
This plan is suitable for businesses looking for a complete IT support solution to manage and maintain all aspects of their technology infrastructure.
Essential Support Plan
This plan is more tailored and budget-friendly, perfect for businesses that require essential IT support. This support plan features include:
- On-demand experienced IT support, providing help when needed.
- Security updates management to keep your systems secure.
- Endpoint anti-virus protection & management.
- Proactive Microsoft OS patching to keep your covered devices operating systems up-to-date.
- Hardware procurement support for assistance in acquiring new IT equipment.
- Asset inventory reporting to keep track of your IT assets.
- Backup services are also available, tailored to the client’s environment and needs.
- Microsoft license management and support.
Pricing for the Essential Support Plan is per device, per month, with specific rates for workstation monitoring, server monitoring, firewall and switch monitoring.
Additional service add-ons include email security, managed detection & response, breach monitoring, Microsoft 365 backup services, Security Awareness Training and password management services.
Both plans are part of Verity IT’s commitment to providing tailored IT solutions to businesses of all sizes, ensuring that they can grow and operate efficiently without the headache of managing IT themselves.
Managed IT Support Services
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Core Benefits of Our Managed IT Services
24/7 Monitoring
Continuous monitoring of IT systems with to address any issues as they arise.
Proactive Maintenance
Regular maintenance and updates to prevent potential problems and ensure systems run efficiently.
Help Desk Services
A dedicated help desk that answers the phone.
Patch Management
Regular updates and patches for software and systems to protect against vulnerabilities.
Vendor Management
Acting as a liaison between the client and third-party vendors for software, hardware, and other IT-related services.
Remote and On-Site Support
Offering both remote support for quick issue resolution and on-site visits for more complex problems.
IT Asset Management
Tracking and managing hardware and software assets, including lifecycle management and license compliance.
Network Management
Monitoring and maintaining network infrastructure, including routers, switches, and wireless networks, to ensure optimal performance.
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Why Choose Verity IT for Managed IT Services?
EXPERTISE & EXPERIENCE
Verity IT’s team brings deep knowledge and a proven track record, ensuring your IT infrastructure is managed by experts.
CUSTOMIZED SOLUTIONS
We tailor IT solutions to meet your unique business needs, providing personalized services that align with your goals.
PROACTIVE APPROACH
We work to prevent issues before they arise through continuous monitoring and maintenance, protecting your business operations.
COMPREHENSIVE SUPPORT
From network security to cloud services, we provide all-encompassing IT support to meet your needs.
BUDGET FRIENDLY
Get top-tier IT services without the high costs. We offer affordable solutions that let you focus on growing your business.
CUSTOMER FOCUSED
Your satisfaction is our priority. We build lasting relationships through reliable, transparent, and client-centric services.
Find Out How We Tailor IT Solutions to Your Industry
What Does the Onboarding Process Look Like?
We have developed a client onboarding process based on our experience, which has four phases. This effective process helps us provide a smooth onboarding experience through open communication and strong project management.
Our main goal is to quickly gather all important technical information and knowledge about your business. This ensures that we can deliver the best experience for you moving forward.
Your Account Manager will work with you to collect important information about your environment. They will clearly outline your expectations, any known issues, and possible challenges. This preparation helps the technical team understand where potential problems might arise, what specific items they need to gather, or which areas require extra attention during their visit.
We have a checklist of important tasks to complete during this phase. We can provide the full list if needed, but here’s a summary of key items:
- Conduct a site survey and document findings
- Investigate the network
- Assess security measures
- Verify backups
- Inspect the server room
- Categorize and log hardware and software, and collect warranty information
- Install monitoring agents on the necessary devices
If we find any serious issues during this process, we will let the client know right away.
Before the service goes live, we will conduct a final review. This review checks what is currently in place and identifies any changes or improvements needed, as well as any immediate concerns.
For example, we might review Microsoft licensing and suggest changes that suit your business. We will also examine your backup and recovery plans, which are essential for any business today.
Once we finish reviewing and verifying all the data, the onboarding process ends, and service delivery begins. At this stage, end users can start calling the Service Desk for support, and daily support will officially start.
We will set up regular meetings in this final phase to agree on a schedule that works for both the client and the Account Manager.
At the end of the onboarding process, all clients will get an implementation survey. Our leadership team will review the feedback. We value your honesty, as it helps us improve and grow.
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Discover How Verity IT’s Vulnerability Assessments Can Protect Your Business.
How Much Do Managed IT Services Cost?
The cost of IT support services depends on several factors:
- The size of your organization, including how many devices and users you have.
- The complexity of your IT systems and infrastructure.
- Your specific needs for IT support and the services you require.
At Verity IT, your business’s success is our success — just listen to our clients!
I truly appreciate Verity IT’s immediate assistance when I called in this morning regarding a very pressing issue and want to personally thank them for handling themselves with the utmost levels of professionalism and courtesy, given the stressful circumstances that were unexpectedly dropped in his lap. Verity IT is outstanding and excellent at what they do for us, and I feel secure in knowing that they always looking out for our best interests. Thank you, Verity IT! You are so valuable and great to work with!!!
Tina L – Director of Operations
Managed IT Support Since 2014
Our team delivers top-tier IT support, ensuring your technology works seamlessly to drive your business forward.
