IT Support for Real Estate Firms
Transform Your Real Estate firm with Expert IT Support
We understand the specific challenges faced by real estate firms, such as the need for seamless data management and the importance of secure and efficient business email services. Our services are designed to:
- Provide robust IT support to ensure high availability and performance of real estate management tools and platforms.
- Implement advanced cybersecurity measures to protect sensitive client and property information.
- Offer dedicated expert advice on supporting your agents.
This enables your firm to enhance operational efficiencies, secure client data, and deliver superior customer service, ultimately driving growth and success in the competitive real estate market.
82%
FIRST TOUCH RESOLUTION
97%
CUSTOMER SATISFACTION
60 Seconds
AVERAGE ANSWER TIME
IT Support for Real Estate Firms
- Help Desk Support
- 24/7 Proactive Monitoring
- Network Management
- Backup & Disaster Recovery
- Email Security Services
- Phone & Internet Connectivity
- Security Awareness Training, Phishing Simulation
- Managed Detection and Response (MDR) Services
- Workstation & Server Support
- Cloud Services
- Remote Access Solutions
- Hardware & Software Procurement
- Business Continuity Services
- Apple Device Management
- Mobile Device Management
- Microsoft 365 Management
CASE STUDY
Managed IT Services for Nashville Real Estate Firm
Explore this Case Study
Background
A prominent real estate firm, faced challenges managing its IT infrastructure while keeping pace with the growing demands of the real estate market. To streamline operations and enhance security, they partnered with Verity IT, a leading Managed IT Services provider.
Challenge
The primary challenges faced were:
- Cybersecurity Vulnerabilities: The real estate firm also operated a title business, which managed sensitive client information, making it a prime target for cyberattacks.
- Email Security: The firm’s reliance on email communication exposed it to phishing and other email-based threats.
- Authentication: Weak authentication mechanisms exposed the firm to unauthorized access.
- Agent Support: Real estate agents needed seamless IT support to manage email and communicate with clients effectively.
- License Management: Managing Microsoft licenses across the organization was complex and time-consuming.
Solution
Our client decided to partner with Verity IT, a leading Managed IT Services Provider (MSP). specializing in real estate firms, to overhaul their IT infrastructure and security. Verity IT implemented a tailored solution that included:
Managed Detection and Response (MDR) for Title Business
Verity IT implemented an advanced MDR solution tailored for the real estate sector. This system included 24/7 monitoring, real-time threat detection, monitoring of their Microsoft account, and rapid incident response. By leveraging cutting-edge technologies and threat intelligence, Verity IT ensured the title business was protected against evolving cyber threats, safeguarding client information and transactions.
Enhanced Email Security
To tackle email threats, we introduced an advanced email security platform. This solution offered multi-layered protection, including anti-phishing, anti-spam, and anti-malware capabilities. It also included user training and awareness programs to help employees recognize and respond to email threats, significantly reducing the risk of security breaches.
Enhanced Multi-Factor Authentication (MFA)
Recognizing the need for robust authentication methods, Verity IT implemented an enhanced MFA system. This system required users to verify their identity through multiple verification methods, significantly reducing the risk of unauthorized access. The MFA solution was user-friendly, ensuring high adoption rates among the staff and agents.
Support Solutions for Real Estate Agents
Verity IT provides a comprehensive support solution tailored to the needs of real estate agents. This included helpdesk support, on-demand technical assistance, and regular IT training sessions. The support solutions enabled agents to resolve IT issues quickly, ensuring they could focus on client needs and property listings without technical disruptions.
Management of Microsoft Licenses
To streamline the management of Microsoft licenses, Verity IT implemented a centralized license management system. This system provided real-time visibility into license usage, enabled easy allocation and reallocation of licenses, and ensured compliance with Microsoft’s licensing policies. By managing licenses effectively, Verity IT helped avoid unnecessary expenses related to software licensing.
Results
After transitioning to Verity IT, our client experienced significant improvements in their operations:
Enhanced Security
- Cyberattacks Reduction: After implementing MDR and enhanced email security, the client experienced a 90% reduction in attempted cyberattacks, decreasing from an average of 50 attacks per month to 5.
- Incident Response Time: The response time to security incidents was reduced from 48 hours to 2 hours, enhancing the firm’s ability to mitigate risks quickly.
Improved Productivity
- Downtime Reduction: With the new support solutions, IT-related downtime for real estate agents was reduced by 75%, from an average of 4 hours to 1 hour per month, significantly improving productivity.
- Helpdesk Efficiency: The average resolution time for IT support tickets decreased from 2 hours to 12 minutes.
Cost Savings
- License Management Efficiency: Through the centralized license management system, Verity IT saved the agency 30% on Microsoft licensing fees by eliminating unused or underutilized licenses, translating to annual savings of approximately $8,000.
By partnering with Verity IT for managed IT services, our Real Estate client transformed its IT operations, enhancing security, efficiency, and agent support. This partnership allowed them to focus on their core business, secure in the knowledge that its IT infrastructure was in expert hands.
Why Choose Verity IT Managed IT Support for Your Real Estate Firm?
1. Industry Expertise:
Verity IT has experience and expertise in handling the specific needs of real estate firms. Our understanding of the real estate industry nuances ensures that IT solutions are tailored to your business needs.
2. Enhanced Security:
Real estate firms handle a significant amount of sensitive client information, including financial data and personal details. Verity IT offers robust cybersecurity measures, regular security audits, and compliance management to protect against data breaches and cyber threats, ensuring that your client’s information remains secure.
3. Scalability:
As your real estate firm grows, your IT needs will change. Verity IT can provide scalable solutions that grow with your business, ensuring that you have the necessary IT resources and support at each stage of your expansion without significant upfront costs.
4. 24/7 Support:
Real estate transactions don’t adhere to a strict 9-to-5 schedule. Verity IT offers around-the-clock support to ensure that your agents and staff have access to IT help whenever they need it, minimizing downtime and maintaining high levels of productivity.
5. Data Management and Backup:
Data is crucial in the real estate industry. Verity IT services include cloud storage solutions, data backup, and disaster recovery services to ensure that your business’s critical information is always available and protected against loss or damage.
7. Customized Solutions:
Verity IT can customize IT solutions that fit the unique needs of your real estate firm, as opposed to one-size-fits-all services. This can include integration with specific real estate platforms, customized reporting, and specific security measures tailored to your business operations.
8. Cost Efficiency:
Outsourcing IT services to Verity IT is more cost-effective than maintaining an in-house IT department and our customers typically see a cost saving over their current provider.
IT Support Since 2014
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