Real Estate IT Support

Background

A prominent real estate firm, faced challenges managing its IT infrastructure while keeping pace with the growing demands of the real estate market. To streamline operations and enhance security, they partnered with Verity IT, a leading Managed IT Services provider.

Challenge

The primary challenges faced were:

1. Cybersecurity Vulnerabilities: The real estate firm also operated a title business, which managed sensitive client information, making it a prime target for cyberattacks.
2. Email Security: The firm’s reliance on email communication exposed it to phishing and other email-based threats.
3. Authentication: Weak authentication mechanisms exposed the firm to unauthorized access.
4. Agent Support: Real estate agents needed seamless IT support to manage email and communicate with clients effectively.
5. License Management: Managing Microsoft licenses across the organization was complex and time-consuming.

Solution

Our client decided to partner with Verity IT, a leading Managed IT Services Provider (MSP). specializing in real estate firms, to overhaul their IT infrastructure and security. Verity IT implemented a tailored solution that included:

Managed Detection and Response (MDR) for Title Business

Verity IT implemented an advanced MDR solution tailored for the real estate sector. This system included 24/7 monitoring, real-time threat detection, monitoring of their Microsoft account, and rapid incident response. By leveraging cutting-edge technologies and threat intelligence, Verity IT ensured the title business was protected against evolving cyber threats, safeguarding client information and transactions.

Enhanced Email Security

To tackle email threats, we introduced an advanced email security platform. This solution offered multi-layered protection, including anti-phishing, anti-spam, and anti-malware capabilities. It also included user training and awareness programs to help employees recognize and respond to email threats, significantly reducing the risk of security breaches.

Enhanced Multi-Factor Authentication (MFA)

Recognizing the need for robust authentication methods, Verity IT implemented an enhanced MFA system. This system required users to verify their identity through multiple verification methods, significantly reducing the risk of unauthorized access. The MFA solution was user-friendly, ensuring high adoption rates among the staff and agents.

Real Estate IT Support Solutions Agents

Verity IT provides a comprehensive support solution tailored to the needs of real estate agents. This included helpdesk support, on-demand technical assistance, and regular IT training sessions. The support solutions enabled agents to resolve IT issues quickly, ensuring they could focus on client needs and property listings without technical disruptions.

Microsoft 365 Management

To streamline the management of Microsoft licenses, Verity IT implemented a centralized license management system. This system provided real-time visibility into license usage, enabled easy allocation and reallocation of licenses, and ensured compliance with Microsoft’s licensing policies. By managing licenses effectively, Verity IT helped avoid unnecessary expenses related to software licensing.

Results

After transitioning to Verity IT, our client experienced significant improvements in their operations:

Enhanced Security

• Cyberattacks Reduction: After implementing MDR and enhanced email security, the client experienced a 90% reduction in attempted cyberattacks, decreasing from an average of 50 attacks per month to 5.
• Incident Response Time: The response time to security incidents was reduced from 48 hours to 2 hours, enhancing the firm’s ability to mitigate risks quickly.

Improved Productivity

• Downtime Reduction: With the new support solutions, IT-related downtime for real estate agents was reduced by 75%, from an average of 4 hours to 1 hour per month, significantly improving productivity.
• Helpdesk Efficiency: The average resolution time for IT support tickets decreased from 2 hours to 12 minutes.

Cost Savings

• License Management Efficiency: Through the centralized license management system, Verity IT saved the agency 30% on Microsoft licensing fees by eliminating unused or underutilized licenses, translating to annual savings of approximately $8,000.

By partnering with Verity IT for managed IT services, our Real Estate client transformed its IT operations, enhancing security, efficiency, and agent support. This partnership allowed them to focus on their core business, secure in the knowledge that its IT infrastructure was in expert hands.