Are You Over Paying for IT Support? 

Support hours are deducted from your block of hours whenever we provide support. Reactive support hours are deducted when your employees contact Verity IT for support. Proactive support hours are deducted when we respond to actionable alerts from our monitoring service. Hours may also be deducted for other support cases, such as, scoping a project, researching and preparing a quote for new hardware or general account management support — reviewing asset inventory or planning discussions.  

Verity IT recommends that all of our clients subscribe to email security. Email security is designed to protect modern businesses against sophisticated and evolving cyber threats. This solution keeps users and data safe by providing protection against spam, viruses, malware, impersonation attempts and data leaks.  

At Verity IT, we firmly support the necessity of our recommendations for the protection and security of your IT systems and data. Should you choose to decline this service, it may result in limitations or restrictions in Verity IT’s ability to fully provide and maintain a comprehensive and layered security and business continuity defense for your business. Our team will continue to serve you to the best of their abilities and in alignment with our service level agreement (SLA). 

Essential Support Clients receive a monthly Warranty & End-of-Life Report for devices that are monitored. You can view a sample report here.  

Verity IT can provide support after hours or on the weekend, however, this support is considered out of scope and will invoice at the rates outlined in your Statement of Work.