IT Services Explained

Managed Workstation

Verity IT’s Managed Workstation Services ensure your business’s devices remain secure, up-to-date, and fully optimized. From operating system support to asset management, we handle every aspect of workstation management so you can focus on what matters most—running your business.

Our Managed Workstation Services Include:

1. Operating System Support & Patching
   We provide comprehensive support for operating systems, including regular patching to keep your workstations protected from security risks and vulnerabilities. Automatic OS updates are implemented to ensure your systems are always running at optimal performance.
2. Hardware Troubleshooting
   Our team is equipped to diagnose and resolve hardware issues, minimizing downtime and ensuring your workstations are functioning smoothly. This includes proactive identification and resolution of potential hardware failures.
3. Line of Business (LOB) Application Support
   For specialized applications essential to your business, we offer support as part of a vendor support agreement. This ensures your critical applications are monitored and managed, keeping your business operations uninterrupted.
4. Vendor Management
   We manage relationships with third-party vendors to optimize costs, drive service excellence, and reduce risk. Our vendor management services include collaboration and escalation with third-party providers to maximize the value your business receives from external partnerships.
5. Asset Management
   Efficient IT asset management is key to maintaining a secure and organized IT environment. Our advanced tools automatically discover new assets added to your network, maintain a real-time inventory of all hardware and software, and audit software licenses to ensure compliance and reduce unnecessary costs.

Managed Server

Verity IT’s Managed Server Services are designed to keep your servers running at peak performance, ensuring reliability, security, and optimal functionality for your business’s critical operations. Our comprehensive server management covers all aspects of server health, from hardware and software to security and backups.

Our Managed Server Services Include:

1. Proactive Monitoring & Maintenance
   We continuously monitor your servers to detect and resolve issues before they impact performance. Our proactive approach helps maintain server uptime, improve efficiency, and reduce the risk of unexpected downtime.
2. Operating System Support & Patching
   Our team provides full support for server operating systems, including regular patching to protect against vulnerabilities and ensure stability. This helps safeguard your servers from security risks while maintaining smooth operations.
3. Hardware Troubleshooting & Vendor Management
   We handle all aspects of hardware management, from troubleshooting issues to coordinating with manufacturers and vendors for repairs and replacements. Our vendor management ensures quick resolution and minimal disruption, giving you peace of mind that any hardware challenges will be addressed efficiently.
4. Security & Backup Management
   Security is at the forefront of our managed server services. We implement robust security measures to protect your server environment, along with regular backups to ensure data integrity and recovery in case of unexpected incidents.
5. Asset Management & Procurement
   Verity IT manages your server assets throughout their lifecycle, from procurement to retirement. We keep a real-time inventory of server hardware and software, making it easy to track and plan for future upgrades as your business grows.

Remote Monitoring and Management

Verity IT’s Remote Monitoring and Management (RMM) services ensure your network stays secure, stable, and fully operational. Our expert technicians continuously monitor your systems to detect issues early and respond swiftly, minimizing disruptions and keeping your business running smoothly.

Our Remote Monitoring and Management Services Include:

1. 24/7 System Monitoring
   Our systems monitor your network around the clock, identifying and addressing potential issues before they become critical. This proactive approach helps prevent downtime and keeps your operations uninterrupted.
2. Real-Time Alerts & Rapid Response
   We provide instant alerting for any network irregularities, enabling our technicians to respond quickly to critical issues. Our rapid response minimizes the impact of potential problems on your employees and business activities.
3. Performance Optimization
   Our RMM services are designed to not only detect issues but also improve the overall performance of your network. We analyze system health metrics to ensure your network runs efficiently, optimizing productivity across your organization.

With Verity IT’s Remote Monitoring and Management, you gain the peace of mind that comes with knowing your IT infrastructure is always being monitored, allowing you to focus on your business’s core objectives.

Remote Patch Management

Verity IT’s Remote Patch Management services keep your Microsoft OS workstations and servers up-to-date, secure, and resilient against emerging threats. By automating the patch management process, we relieve the burden on in-house IT teams and minimize the risk of vulnerabilities.

Our Remote Patch Management & Remediation Services Include:

1. Proactive Patching for Enhanced Security
   Regular patching of your Microsoft Operating Systems is essential to protect your network from new threats and vulnerabilities. Our team ensures that all critical patches are applied promptly, reducing exposure to potential exploits and security risks.
2. Automated Patch Management
   With Microsoft releasing patches more frequently, staying current can be challenging for in-house teams. Our automated patch management tools streamline this process, eliminating human error and ensuring timely updates without interrupting your daily operations.
3. Comprehensive Coverage for Workstations and Servers
   We patch both workstations and servers across your network, providing comprehensive protection that covers all aspects of your IT environment. This includes bug fixes, performance enhancements, and the latest security measures to keep your systems running smoothly.
4. Reduced Workload for In-House IT Teams
   By outsourcing patch management to Verity IT, your in-house IT staff can focus on more strategic initiatives. Our patch management services reduce their workload while ensuring your network remains secure and up-to-date.

With Verity IT’s Remote Patch Management, your business can confidently rely on a secure, well-maintained IT infrastructure, freeing up resources to focus on growth and innovation.

Service Reports

Transparency and collaboration are central to our approach at Verity IT. That’s why we provide you with direct access to detailed management reports, offering insights into both your business’s IT environment and our performance. These reports empower you to make informed decisions and stay updated on the value we bring to your operations.

Remote Help Desk

When issues arise, quick and effective support is essential to keep your business running smoothly. Verity IT’s Remote Help Desk team is your first line of defense, ready to assist with everything from password resets for your finance team to system performance concerns for your marketing department. Our dedicated help desk technicians provide immediate troubleshooting and resolution, ensuring minimal disruption to your operations.

Key Features of Our Remote Help Desk Services:

1. Prompt and Reliable Support
   Our help desk team responds swiftly to issues, providing the timely assistance your team needs. We set clear service level goals to ensure a high level of responsiveness, getting you back on track as quickly as possible.
2. Comprehensive Issue Resolution
   Whether it’s a laptop issue for an end user or a critical problem within your IT infrastructure, our technicians have the skills to troubleshoot effectively. For more complex issues, they escalate to the appropriate specialist, ensuring a seamless resolution process.
3. First-Call Resolution
   Our help desk is designed to resolve most issues on the first call, minimizing downtime and reducing the need for follow-up. This approach allows your employees to stay productive and focused on their core responsibilities.

With Verity IT’s Remote Help Desk, you gain a dependable support system that addresses your IT issues efficiently, keeping your business operations uninterrupted and your team empowered.

Security Awareness Training

Verity IT’s Security Awareness Training empowers your team with the knowledge and skills needed to protect your organization from cyber threats. Through a comprehensive program of simulations, interactive modules, and targeted resources, we enhance your employees’ security awareness and reduce the risk of human error.

Our Security Awareness Training Includes:

1. Curriculum Aligned with NIST Standards
   Our training modules are aligned with the National Institute of Standards and Technology (NIST) recommended cybersecurity topics, making it easy for your organization to measure compliance and ensure thorough coverage of essential security principles.
2. Simulated Phishing Exercises
   Our realistic phishing simulations test your employees’ ability to recognize and respond to phishing attempts. When an employee clicks on a simulated phishing email or reveals sensitive information, they receive instant, tailored training to reinforce secure behavior and help them avoid similar threats in the future.
3. Interactive and Engaging Training Modules
   Our training modules cover a range of cybersecurity topics, ensuring your team is equipped with a foundational understanding of security best practices. These modules are designed to be engaging and easy to consume, so your employees can integrate security awareness into their daily routines.
4. Proactive Risk Reduction
   Users are often the weakest link in cybersecurity due to lack of education and experience. By implementing a security awareness training program, you significantly reduce the likelihood of user-related errors and exposures, creating a more resilient organization.

With Verity IT’s Security Awareness Training, you can build a culture of cybersecurity within your organization, equipping every team member to recognize and mitigate potential threats.

Dark Web Monitoring

Verity IT’s Dark Web Monitoring service leverages advanced Dark Web ID technology, combining human intelligence with powerful search capabilities to protect your organization. We continuously identify, analyze, and monitor for compromised or stolen employee and customer data on the Dark Web, enabling proactive protection against potential threats.

Our Dark Web Monitoring Services Offer:

1. Proactive Threat Detection
   Our team actively monitors the Dark Web for any signs of compromised data linked to your organization, allowing us to quickly identify and address potential risks before they impact your business.
2. Comprehensive Data Analysis
   Using a combination of sophisticated search tools and expert analysis, we detect compromised data and assess its impact. This approach ensures that we stay ahead of threats and provide actionable insights for your security strategy.
3. Enhanced Data Security for Employees and Customers
   We protect both employee and customer data, helping to reduce the risk of identity theft, fraud, and cyberattacks. This layer of protection reinforces trust and strengthens your organization’s overall security posture.

With Verity IT’s Dark Web Monitoring, you gain peace of mind knowing your data is safeguarded from the growing threats of the Dark Web.

Email Backup for Microsoft 365

Verity IT’s Email Backup for Microsoft 365 provides a comprehensive backup, search, restore, and export solution designed to protect your critical data across Exchange, OneDrive, SharePoint, and Teams. With flexible retention options, you can choose the plan that best fits your organization’s needs for data protection and compliance.

Key Features of Email Backup for Microsoft 365:

1. All-in-One Data Protection
   Our backup solution captures and securely stores snapshots of your Microsoft 365 environment, including emails, files, and conversations, ensuring quick recovery in case of data loss or accidental deletion.
2. Flexible Retention Options
   Choose between Time-Based Retention and Infinite Cloud Retention to meet your organization’s specific retention policies and regulatory requirements.

Retention Plans

• Time-Based Retention
  Snapshots are retained in the cloud for up to one year, following this schedule:
  • 3x Daily Backups – Retained for 30 days.
  • Dailies – Stored after 30 days.
  • Weeklies – Kept after 90 days and stored on a rolling basis for up to one year.
• Infinite Cloud Retention
  Snapshots are retained indefinitely, providing long-term data security and peace of mind:
  • 3x Daily Backups – Retained for 30 days.
  • Dailies – Stored after 30 days.
  • Weeklies – Kept after 90 days.
  • Monthlies – Stored after one year, then retained according to your selected retention period.

With Verity IT’s Email Backup for Microsoft 365, your organization can securely store, search, and restore critical data with ease, ensuring comprehensive protection for your business’s valuable information.

Endpoint Antivirus

Verity IT’s Endpoint Antivirus solution offers comprehensive protection for your devices, combining advanced threat detection and prevention technologies to keep your endpoints secure. Our customizable policies and scheduled scans ensure proactive security for your entire network.

Managed Detection & Response

Verity IT’s Managed Detection and Response (MDR) service combines advanced technology with human expertise to detect and respond to cyber threats swiftly, minimizing the risk of breaches and data loss.

What Our MDR Service Includes:

1. Threat Hunting
   Our dedicated security team actively searches for hidden threats across your network, identifying vulnerabilities and stopping potential breaches before they can cause harm.
2. 24/7 Monitoring
   Around-the-clock monitoring ensures that threats are detected in real time, allowing our experts to take immediate action to protect your systems and data.
3. Rapid Incident Response
   When a threat is detected, our team moves quickly to contain and neutralize it, preventing further spread and minimizing impact on your operations.
4. Expert Analysis
   Leveraging both cutting-edge technology and skilled analysts, we investigate alerts to separate real threats from false alarms, ensuring a streamlined and effective response to legitimate risks.

With Verity IT’s MDR, your organization benefits from a proactive security approach that identifies and stops breaches faster, giving you peace of mind and stronger resilience against cyber threats.

Email Security & Anti-Spam

Our email security service protects inbound and outbound emails, defending against viruses, spam, phishing attacks, and business email compromise (BEC) to keep your communication channels secure.

Key Features of Our Email Security & Anti-Spam Solution:

1. Advanced Virus Protection
   Our solution scans all email traffic for viruses, blocking malicious content before it reaches your inbox and preventing potential malware infections.
2. Spam Filtering
   Intelligent filtering identifies and blocks spam emails, reducing clutter and helping your team stay productive by focusing only on legitimate messages.
3. Phishing Detection & Prevention
   Phishing protection detects and blocks deceptive emails designed to trick users into revealing sensitive information, adding an essential layer of security against social engineering attacks.
4. Business Email Compromise (BEC) Protection
   Our system monitors for BEC threats, preventing unauthorized access attempts and protecting your organization from financial and data losses associated with email impersonation and fraudulent requests.
5. Outbound Email Security
   Outbound email scanning ensures that outgoing messages are also safe, protecting your reputation and preventing the accidental spread of malware or sensitive information.

With Verity IT’s Email Security & Anti-Spam, your organization benefits from robust, multi-layered email protection, keeping your data safe and your communications secure.

Managed Microsoft 365 Services

At Verity IT, we offer Managed Microsoft 365 Services to help you select the right products and maximize the value of your Microsoft 365 licensing. Our team will guide you in leveraging the full potential of Microsoft 365, optimizing your setup for seamless productivity, collaboration, and security.

Visit our Managed Microsoft 365 Services to discover how we can support your business in adopting and making the most of Microsoft 365.