Managed IT Support – Proactive Account Management

Background

A growing client in the professional services sector with multiple offices across the Midwest and West coast was facing significant challenges with their aging IT infrastructure. Their on-premise servers were outdated, network equipment was old and unreliable, and security protocols were nearly non-existent. These issues not only slowed their daily operations but also increased their vulnerability to potential cyberattacks. Frustrated by inefficiencies and security concerns, they transitioned to Verity IT for a complete IT overhaul and ongoing Managed IT Support.

Challenge

The primary challenges faced were:

1. Aging Servers: The client’s old servers frequently experienced downtime, causing disruptions in productivity.
2. Outdated Network Equipment: Multiple offices were using outdated routers and switches, leading to unreliable internet connectivity and communication issues between locations.
3. Lack of Security: Without proper firewalls or monitoring tools in place, their systems were vulnerable to security breaches, putting sensitive client data at risk.

The client needed not just an IT provider, but a strategic partner who could proactively address these challenges while supporting their business growth.

Solution

Step 1: Personalized IT Strategy through Account Management

Once the client transitioned to Verity IT, our dedicated account manager and solution architect quickly assessed their needs and put together a customized IT strategy. The first priority was stabilizing the existing infrastructure while creating a IT roadmap for future upgrades. The account manager worked closely with key stakeholders at the client’s offices to understand how their day-to-day operations were being impacted by these IT issues.

Step 2: Server and Network Overhaul

The first phase of the strategy focused on replacing the aging servers with new on premise servers and virtual cloud servers that reduced downtime and allowed employees to access files from any location. Verity IT also upgraded the network equipment across all locations, ensuring reliable, secure connections between offices.

Step 3: Proactive Security Enhancements

To address the security gaps, Verity IT implemented next generation firewalls, intrusion detection systems, and ongoing network monitoring. This included adding multi-factor authentication and encrypted VPNs for remote workers, ensuring that the client’s sensitive data was secure, no matter where employees were logging in from.

Step 4: Ongoing Support and Strategic Planning

With the infrastructure stabilized, the account manager conducted regular check-ins and strategic planning sessions with the client. These meetings focused on identifying future IT needs and ensuring that the new systems continued to support the client’s growth. The proactive communication from the account manager allowed the client to address potential issues before they became disruptive.

Results

Increased Uptime and Productivity: The transition to modern servers and reliable network equipment virtually eliminated downtime, significantly boosting productivity across all offices.

Enhanced Security: With Verity IT’s proactive cybersecurity measures, the client no longer feared data breaches. They reported increased peace of mind, knowing their business and customer data was safe.

Streamlined IT Operations: Regular communication with the dedicated account manager ensured the client’s technology always aligned with their business goals. This allowed them to focus on growth rather than worrying about IT issues.

“Since partnering with Verity IT, our entire IT infrastructure has been transformed. The personalized attention from our account manager has made all the difference. We’re no longer putting out fires – we’re focused on growing our business with technology that works for us.”