Comprehensive Managed IT Services for Your Business
Experience the peace of mind with our hassle-free IT services for your business.
You have a business to run — let Verity IT worry about your IT support.
What Are Managed IT Services?
Managed IT Services involve outsourcing your IT operations and support to a dedicated provider, like Verity IT. This includes network management, cybersecurity, cloud solutions, and regular maintenance, allowing your business to focus on growth while ensuring your technology is always running smoothly.
82%
FIRST TOUCH RESOLUTION
97%
CUSTOMER SATISFACTION
60 Seconds
AVERAGE ANSWER TIME
IT Support Service Plans
Verity IT has tailored two key IT support plans to suit different business needs — our Fully Managed Plan for comprehensive IT support and our Essential Support Plan for core IT services and support.
Fully Managed Plan
This comprehensive plan is designed to cater to businesses that need IT support daily. This support plan includes:
- Help desk support for immediate assistance.
- Workstation & server management to ensure all systems are running smoothly.
- Network management for maintaining and securing your network infrastructure.
- Regular patching & systems monitoring to keep software up-to-date and identify potential issues.
- Backup & disaster recovery services for data safety.
- IT procurement assistance to help with the acquisition of new IT equipment.
- Advanced endpoint protection including 24/7 managed detection and response security services.
- Microsoft license management and support.
This plan is suitable for businesses looking for a complete IT support solution to manage and maintain all aspects of their technology infrastructure.
Essential Support Plan
This plan is more tailored and budget-friendly, perfect for businesses that require essential IT support. This support plan features include:
- On-demand experienced IT support, providing help when needed.
- Security updates management to keep your systems secure.
- Endpoint anti-virus protection & management.
- Proactive Microsoft OS patching to keep your covered devices operating systems up-to-date.
- Hardware procurement support for assistance in acquiring new IT equipment.
- Asset inventory reporting to keep track of your IT assets.
- Backup services are also available, tailored to the client’s environment and needs.
- Microsoft license management and support.
Pricing for the Essential Support Plan is per device, per month, with specific rates for workstation monitoring, server monitoring, firewall and switch monitoring.
Additional service add-ons include email security, managed detection & response, breach monitoring, Microsoft 365 backup services, Security Awareness Training and password management services.
Both plans are part of Verity IT’s commitment to providing tailored IT solutions to businesses of all sizes, ensuring that they can grow and operate efficiently without the headache of managing IT themselves.
Managed IT Support Services
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Core Benefits of Our Managed IT Services
24/7 Monitoring
Continuous monitoring of IT systems with to address any issues as they arise.
Proactive Maintenance
Regular maintenance and updates to prevent potential problems and ensure systems run efficiently.
Help Desk Services
A dedicated help desk that answers the phone.
Patch Management
Regular updates and patches for software and systems to protect against vulnerabilities.
Vendor Management
Acting as a liaison between the client and third-party vendors for software, hardware, and other IT-related services.
Remote and On-Site Support
Offering both remote support for quick issue resolution and on-site visits for more complex problems.
IT Asset Management
Tracking and managing hardware and software assets, including lifecycle management and license compliance.
Network Management
Monitoring and maintaining network infrastructure, including routers, switches, and wireless networks, to ensure optimal performance.
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Why Choose Verity IT for Managed IT Services?
EXPERTISE & EXPERIENCE
Verity IT’s team brings deep knowledge and a proven track record, ensuring your IT infrastructure is managed by experts.
CUSTOMIZED SOLUTIONS
We tailor IT solutions to meet your unique business needs, providing personalized services that align with your goals.
PROACTIVE APPROACH
We work to prevent issues before they arise through continuous monitoring and maintenance, protecting your business operations.
COMPREHENSIVE SUPPORT
From network security to cloud services, we provide all-encompassing IT support to meet your needs.
BUDGET FRIENDLY
Get top-tier IT services without the high costs. We offer affordable solutions that let you focus on growing your business.
CUSTOMER FOCUSED
Your satisfaction is our priority. We build lasting relationships through reliable, transparent, and client-centric services.
Find Out How We Tailor IT Solutions to Your Industry
What Does the Onboarding Process Look Like?
Leveraging our extensive experiences, we’ve created a client onboarding process that encompasses four phases. This proven process allows us to work efficiently and effectively to provide our clients with a smooth onboarding experience, consisting of open communication and thorough project management.
The key goal of this process is to collect all critical technical information as well as institutional knowledge of your business as efficiently as possible, in order to ensure delivery of the best experience moving forward.
Your Account Manager will work with you to gather important information about your environment and will be responsible for documenting a clear definition of your expectations, known issues and possible challenges. This helps prepare the technical team who will be going onsite with advance information on where any pitfalls might be, specific items they may need to collect, or if they need to pay extra attention to areas that might need additional care.
Our technicians will gather all information pertaining to your IT environment and begin the documentation process. All client documentation is securely housed in our document management system that allows us to store data in a predefined format, meant to ensure consistency in service delivery.
There is an extensive engineering checklist of discovery items and procedures that occur during this phase, which can be provided at request, but in summary, the following is a short list of items:
- Site survey and documentation
- Network investigation
- Security assessment
- Backup verification
- Server room inspections
- Hardware and software categorized, logged and warranty information collected
- Agents installed on appropriate devices for monitoring purposes
It is important to note that any critical concerns found during this process will be communicated to the client immediately.
Prior to go live, we conduct a final review. This review looks at not only what is currently in place, but at what can be changed, improved and any points of immediate concern.
As an example, this could range from reviewing Microsoft licensing and offering recommendations for any changes that might make sense for your unique business, to looking at your backup and recovery plans, which are a critical component of any business in today’s world.
Once all the data is reviewed and verified, the onboarding process ends, and the service delivery begins. At this point, end users can begin calling the Service Desk for support and day-to-day support has formally started.
Recurring meetings are scheduled during this final phase — here is where we decide the cadence that makes sense for recurring meetings between the client and the dedicated Account Manager.
All clients will receive an implementation survey at the end of the onboarding cycle, which will be reviewed by our leadership team. We appreciate your honest feedback and use it to for continued improvement and growth.
Don’t Wait for a Security Breach!
Discover How Verity IT’s Vulnerability Assessments Can Protect Your Business.
How Much Do Managed IT Services Cost?
The cost of IT support services varies based on several factors, including:
- The size of your organization, including the number of devices and users.
- The complexity of your IT systems and infrastructure.
- Your specific IT support requirements and the range of services you need.
Generally, you can expect to pay between $80 to $150 per month per user or endpoint, depending on these factors.
At Verity IT, your business’s success is our success — just listen to our clients!
I truly appreciate Verity IT’s immediate assistance when I called in this morning regarding a very pressing issue and want to personally thank them for handling themselves with the utmost levels of professionalism and courtesy, given the stressful circumstances that were unexpectedly dropped in his lap. Verity IT is outstanding and excellent at what they do for us, and I feel secure in knowing that they always looking out for our best interests. Thank you, Verity IT! You are so valuable and great to work with!!!
Tina L – Director of Operations
Managed IT Support Since 2014
Our team delivers top-tier IT support, ensuring your technology works seamlessly to drive your business forward.
