IT Support for Municipal Government
Trusted IT Support for Villages, Townships, Local Governments and Emergency Services Departments.
We understand the unique needs and challenges faced by local governments and law enforcement agencies, such as the demand for transparency, reliability, and efficiency in public services. Our services are designed to:
- Provide robust IT support for seamless government operations
- Enhance public data security and comply with regulatory standards
- Offer dedicated expert assistance to improve service delivery and efficiency
This enables your local government agency to concentrate on what you do best – serving and improving the community.
82%
FIRST TOUCH RESOLUTION
97%
CUSTOMER SATISFACTION
60 Seconds
AVERAGE ANSWER TIME
Local Government IT Services
Managed IT Services
- Help Desk Support
- 24/7 Proactive Monitoring
- Workstation & Server Support
- Apple Device Management
- Mobile Device Management
- Microsoft 365 Management
- Patch Management
Network & Infrastructure Management
- Network Management
- Phone & Internet Connectivity
- Remote Access Solutions
- Hardware & Software Procurement
- Virtual CIO (vCIO) Services
Cybersecurity Solutions
- Managed Detection and Response (MDR) Services
- Email Security Services
- Security Awareness Training, Phishing Simulation
- Backup & Disaster Recovery
- Business Continuity Services
- Data Encryption Services
- Identity & Access Management (IAM)
- IT Compliance Services
Cloud Solutions
- Cloud Services
- Virtual Desktop
- Microsoft Azure Services
- Microsoft 365 Management
- Remote Access Solutions
- Identity & Access Management (IAM)
CASE STUDY
CJIS Compliant IT Support for Law Enforcement Agencies
Explore this Case Study
Background
The Local Police Department (LPD) faced significant challenges in managing its IT infrastructure, including outdated systems, inefficient data backup and recovery processes, and increasing cyber threats. The department sought to improve its technological capabilities to enhance security, data management, and operational efficiency.
Challenge
The primary challenges faced were:
- Outdated IT Infrastructure: LPD’s existing IT infrastructure was outdated, leading to frequent system downtimes and inefficiencies in data processing and storage.
- Cybersecurity Threats: The department was vulnerable to cyber-attacks due to inadequate security measures, impacting the integrity and confidentiality of sensitive information.
- Inefficient Data Backup and Recovery: LPD lacked a robust data backup and recovery solution, risking significant data loss in the event of system failures or cyber incidents.
- Inadequate Internet Connectivity: The existing internet connectivity was unreliable, affecting communication and access to cloud-based resources.
- Weak Authentication Processes: The department used basic authentication methods, making it susceptible to unauthorized access.
Solution
Our client decided to partner with Verity IT, a leading Managed IT Services Provider (MSP). to overhaul their IT infrastructure and security. Verity IT implemented a tailored solution that included:
Managed Detection and Response Services (MDR)
LPD partnered with Verity IT which specializes in law enforcement IT needs. Verity IT implemented a 24/7 Managed Detection and Response (MDR) service, providing:
- Continuous monitoring of LPD’s network and systems.
- Advanced threat detection using AI and machine learning technologies.
- Rapid incident response and remediation to mitigate threats.
Backup Services with Business Continuity
Verity IT deployed a comprehensive backup solution, ensuring:
- Regular, encrypted backups of all critical data.
- Off-site storage in secure, geo-redundant facilities.
- Quick data restoration capabilities to minimize downtime in disaster scenarios.
- A business continuity plan to maintain operations during and after an incident.
Enhanced Multi-Factor Authentication (MFA)
To strengthen access control, Verity IT implemented an enhanced MFA system, leveraging Duo:
- Required MFA for all users accessing sensitive systems and data.
- Utilized biometric verification and mobile authentication methods.
- Regularly updated authentication protocols to address emerging threats.
Internet Connectivity Services
Verity IT upgraded LPD’s internet infrastructure to provide:
- High-speed, reliable connectivity to support operational needs.
- Redundant connections to ensure continuous access.
- Secure VPN services for remote access by authorized personnel.
Results
After implementing the managed IT services, LPD experienced significant improvements:
- Enhanced Security: The MDR services led to a notable reduction in security incidents, with rapid detection and response to potential threats. Security threats were discovered within minutes of being implemented and were remediated immediately.
- Improved Data Management: The new backup and recovery solutions ensured data integrity and availability, even during system failures or cyber-attacks.
- Increased Operational Efficiency: Enhanced internet connectivity and reliable IT infrastructure improved operational efficiency and communication within the department.
- Strengthened Access Control: The implementation of enhanced MFA significantly reduced the risk of unauthorized access to sensitive systems and data.
The partnership with Verity IT transformed LPD’s IT infrastructure, enhancing security, reliability, and operational efficiency. The managed IT services enabled LPD to focus on its primary mission of public safety while ensuring a robust, secure, and efficient technological environment.
Why Choose Our Managed IT Services?
- Expertise and Experience: Our team has extensive experience in addressing the unique technological needs and challenges faced by local governments and supporting agencies. We understand the importance of secure, efficient, and reliable IT services that are essential for effective governance and public service delivery.
- Enhanced Security: We prioritize the security of your data and systems. Our managed IT services include advanced cybersecurity measures to protect against threats and ensure compliance with legal and regulatory standards, keeping your sensitive information and citizen data safe.
- Cost Efficiency: With our managed IT services, your local government can reduce operational costs associated with maintaining an in-house IT department. We offer scalable solutions that grow with your needs, ensuring you only pay for what you use.
- Reliability and Uptime: We ensure the continuous operation of your IT systems with minimal downtime, enabling uninterrupted public service delivery. Our proactive monitoring and maintenance prevent issues before they become problems, ensuring your operations run smoothly.
- Customized Solutions: We tailor our IT services to meet the specific needs of your local government or agency. We work with you to understand your objectives and challenges, providing solutions that fit your requirements.
- Future-Proofing: We keep your IT infrastructure up to date with the latest technologies, ensuring your local government or agency can adapt to changing demands and leverage new opportunities for improved service delivery and enhanced security.
Get Affordable IT Solutions with Robust Security from Verity IT!
Save Money and Stay Secure!
How Verity IT works with Law Enforcement Agencies to Protect Criminal Justice Information
The FBI’s Criminal Justice Information Services Division (CJIS) Security Policy outlines the standards for organizations accessing criminal justice information (CJI). This policy ensures that proper controls are implemented to safeguard CJI throughout its lifecycle, both at rest and during transit. As a managed service provider (MSP), Verity IT recognizes the critical security measures required to protect and adhere to CJIS Security Policies.
We Know Our Employees – Personnel Security
Verity IT employees are subject to security screenings and national fingerprint-based background checks. Our local law enforcement partners perform the security screenings for us and maintain thorough records of the results of those tests.
Security Awareness Training
Verity IT employees are required to participate in monthly security training and are required to take knowledge based tests every month. We maintain records on all individual security awareness training and specific information system security training.
IT Support for Local Governments and Law Enforcement
We provide exceptional managed IT services with a US-based service desk staffed by our own skilled engineers. We offer both remote support and on-site visits when necessary, ensuring comprehensive and effective solutions for all your IT needs and devices.
Our services involve the proactive monitoring, maintenance, and optimization of your IT infrastructure. This includes updating software, applying security patches, managing backups, and ensuring overall system performance and security.
Our Cybersecurity services include firewall management, endpoint protection, email security, security audits, and more. By implementing robust cybersecurity measures, we help safeguard your data and minimize the risk of cyber attacks.
Our Network Monitoring & Management services include monitoring network performance, managing bandwidth, ensuring security, and performing routine maintenance. These services help maintain optimal network functionality, enhance security, and ensure reliable connectivity for your business.
Our services include regular data backups and developing a robust recovery plan to protect your business from data loss due to hardware failures, cyberattacks, or natural disasters. These services ensure your data can be quickly restored, minimizing downtime and maintaining business continuity.
Evaluating, purchasing, and installing IT hardware and software can be time-consuming. At Verity IT, we have the expertise to help you determine the right licensing agreements and hardware for your business. We manage the entire procurement process, from installation and maintenance to system upgrades and retiring old hardware.
Co-Managed IT
Our Co-Managed IT services enhance your in-house IT team with additional support and expertise. We offer network management, cybersecurity, backup solutions, and more, ensuring responsive and efficient IT support while allowing your internal team to focus on strategic initiatives.
Our Mobile Device Management services offer comprehensive control over your organization’s mobile devices. We ensure secure configuration, monitoring, and management of devices, safeguarding your company.
As a Microsoft Gold Partner, our Microsoft services provide comprehensive solutions to maximize your productivity & collaboration. We offer support for Microsoft 365, Azure, and other Microsoft technologies, including setup, migration, management, and more.
Apple Technology
Apple Technology
Companies that have invested in Apple technology for their workforce expect top-tier service and support. At Verity IT, we specialize in Apple technology services, offering comprehensive support from help desk assistance to deployment, management, monitoring, and cybersecurity. We ensure your Apple environment—including iOS, iPadOS, macOS, and tvOS—operates at peak performance.
Our Cloud Services provide flexible, scalable solutions to enhance your business’s efficiency and agility. We offer comprehensive cloud management, including migration, deployment, and ongoing support for public, private, and hybrid cloud environments. Whether you’re looking to move to the cloud, optimize your existing setup, or ensure robust security and compliance, our expert team is here to help.
Account Management
Account Management
Our Account Management service offers personalized, proactive support to ensure your IT needs are consistently met. From regular check-ins and strategic planning to coordinating services and resources, our Account Management team is committed to delivering exceptional service and fostering a strong, long-term partnership.
IT Support Insights
A Case Study: Local Township
Learn more about how Verity IT was able to help this local township overcome their repeated outages, poor customer wi-fi experience and limited customer data analytics.
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