Managed Microsoft 365 Services

Background

An established medical practice based in Orlando, Florida specializing in comprehensive healthcare services, was facing challenges in managing and securing their staff tablets. These devices were crucial for accessing patient records, scheduling, and real-time communication in the clinic. However, inconsistent management and security policies led to potential data breaches and operational inefficiencies.

Challenge

The Orlando Medical practice needed a robust solution to manage their tablets used across various groups. They were looking for a solution that could:

• Enforce security policies consistently.
• Manage device updates and applications centrally.
• Secure patient data in compliance with healthcare regulations.
• Allow staff to access necessary information securely from any location.

Solution

Verity IT was hired to provide a comprehensive mobile device management (MDM) solution with Microsoft Intune. The implementation process included:

1. Assessment and Planning: Verity IT conducted a thorough assessment of their healthcare IT support needs, including reviewing their existing IT infrastructure and tablet usage. Our team then developed a tailored Intune deployment plan, focusing on security, compliance, and ease of use.
2. Configuration and Deployment: Verity IT configured Intune policies to meet the specific needs of the healthcare IT environment, including data encryption, device lock, and remote wipe capabilities. They also set up application management to ensure that only approved applications could be installed on the devices.
3. Training and Support: To ensure a smooth transition, Verity IT provided comprehensive training for the medical staff on the new system. Ongoing support was established to address any issues promptly and to make necessary adjustments to policies and configurations.
4. Compliance and Security: Verity IT implemented security policies that complied with HIPAA regulations, ensuring that patient data was protected and securely accessed. They also enabled device compliance policies that ensured all devices met the practice’s security standards.

Results

The deployment of Microsoft Intune by our Orlando IT Support team improved the management of their tablets and secured their data:

• Enhanced Security: With strict security policies and regular updates, the practice significantly reduced the risk of data breaches.
• Improved Efficiency: Staff could securely access patient information and collaborate more efficiently, leading to improved patient care and operational efficiency.
• Compliance: The practice achieved compliance with healthcare regulations, ensuring patient data was protected according to industry standards.
• Scalability: As the practice grew, new devices could be easily integrated and managed within the system.

The implementation of Microsoft Intune by Verity IT provided secure and efficient mobile device security and management, aligning with their goal of providing excellent patient care.